Your Information Safe and Secure
For more than 55 years, NASA Federal Credit Union has served members through the long-standing tradition of people helping people, and we continue that tradition today.
You can count on NASA Federal Credit Union to provide you with quality financial services, competitive rates, professional service and to protect your privacy and security every step of the way.
At NASA Federal Credit Union, we value your relationship and we work every day to honor the trust you place in us. Thank you for choosing NASA Federal Credit Union for your financial needs.
Our Commitment To You
Making Security a Priority
Keeping financial information secure is one of NASA Federal Credit Union’s most important financial responsibilities.
NASA Federal Credit Union is committed to protecting the security and integrity of member information through procedures and technology designed for this purpose.
NASA Federal Credit Union collects and maintains information to service your account, save you time and better respond to your needs. In the course of serving you, we collect information about you from a variety of sources, which may include:
Information — information
you provide to us on applications or forms, such as your assets, income
and credit obligations.
As required by the USA PATRIOT Act, we also collect information and take actions necessary to verify your identification.
Information we collect may be used by NASA Federal Credit Union, as well as by authorized third parties (described below) to:
We may disclose the information we collect, as described previously, with nonaffiliated third parties that act on our behalf.
All companies that act on our behalf are contractually obligated to keep the information we provide to them confidential and to use the member information we share only to provide the services we ask them to perform. These companies may include companies that perform support services for us, such as data processors, statement processors, check printers, card issuers, or companies that help us market NASA Federal Credit Union services.
In other situations, we may also disclose member information we collect to third parties as permitted or required by law. In these situations, third parties may include credit bureaus, government entities, courts or other entities (in response to subpoenas and other legal processes) and those with whom you have allowed us to share information.
Some state laws may impose additional restrictions on the disclosure of member information in those states to nonaffiliated third parties for certain purposes.
This disclosure applies to members who have, or have had a member relationship with NASA Federal Credit Union and those individuals who do business with us.
The policies and practices described in this disclosure are subject to change, but we will communicate any significant changes to you as required by applicable law. The policies and practices described in this disclosure replace all previous notices or statements regarding this subject.
Web Site Privacy
As a general policy, we do not automatically collect personal information from our Web site users. We do collect and store information on the domain used to access our Web site, the Internet address of the Web site from which a user links to the Credit Union's Web site and the date and time of the visit to our Web site. This information is used only to measure the number of visitors to our Web site and the route a user travels while within the Credit Union's Web site to better serve users in improved design and site navigation.
Personal identification, such as your account number and password, is collected when a valid Credit Union member with active Credit Union account(s) enters the secure online banking area of the Credit Union's Web site. This information enables the Credit Union to regulate access of this information to those who request such access and those entitled to perform transactions on these account(s).
NASA Federal Credit Union provides several online forms (for example, loan application or check order) to better serve the needs of members. Personal information provided via any Credit Union online form is used only to process the member's request for service. These forms are transmitted via secured means. However, if the user is concerned about the security of transmitting this information via the Internet, the member is encouraged to contact the Credit Union directly at 301-249-1800 or 1-888-NASA-FCU (1-888-627-2328) to transmit the information another way.
We may use personal information you transmit to us to respond to inquiries for service or information, or improve the service the Credit Union provides. Since e-mail communication may not be secure against interception by unauthorized individuals, users may want to seek alternatives to e-mail when it is necessary to provide sensitive or personal information.
NASA Federal Credit Union will not transmit sensitive or personal information that can compromise or violate a user's privacy when communicating via e-mail.
Guarding Your Own Information
NASA Federal Credit Union recommends that you take the following precautions to guard against the disclosure and unauthorized use of your account and personal information:
Assistance to Victims of Identity Theft
If you suspect that someone has had unauthorized access to your account with us, or access to personal identifying information such as your Social Security Number or credit card information, please contact us immediately at 301-249-1800 or 1-888-NASA-FCU (1-888-627-2328) so we can take action to protect you.
If you think your identity has been stolen, you should also:
Place a fraud alert on your credit file at any one of the three credit bureaus:
Close the accounts that you know or believe have been tampered with or opened fraudulently.
File a police report and submit a copy to your creditors and others that may require proof of the crime.
File your complaint with the Federal Trade Commission (FTC) at www.ftc.gov/idtheft or call the FTC’s identity theft hotline at 1-877-IDTHEFT (1-888-438-4338).
Reducing Direct Marketing From Other Sources
If you would like to reduce the amount of advertising you receive from companies outside NASA Federal Credit Union, contact the following agencies:
You can also remove your name from these lists by visiting the DMA consumer assistance site at www.dmaconsumers.org.
National Consumer Credit Reporting Agencies
If you would like your name removed from lists for pre-approved offers of credit or insurance obtained from the major credit reporting agencies, go to www.optoutprescreen.com or call 1-888-5OPTOUT (1-888-567-8688).
The information you provide is confidential and will only be used to process your request.
National Do Not Call Registry
Help eliminate unwanted and uninvited calls from telemarketers to your home when you register your telephone numbers – at no cost – with the National Do Not Call Registry.
Register your residential and cell phone numbers online at www.donotcall.gov or by calling 1-888-382-1222. While this will stop most calls, you may still receive calls from businesses with which you have a business relationship.